Terms and Conditions of Use
Effective since 2025-09-12 • Jurisdiction: Ecuador
1. Provider identity
This site is operated by The AI Gen Studio (owner or representative: [LEGAL NAME / TAX ID]), domiciled at [FULL ADDRESS, CITY]. For any inquiries, contact us at [CONTACT EMAIL].
2. Acceptance of Terms
By accessing and using www.theaigenstudio.com, the user declares having read and accepted these Terms and Conditions and the Privacy Policy. Under Ecuador's Law on Electronic Commerce, Signatures and Data Messages, acceptance of digital terms has legal effects equivalent to traditional contracting.
3. Service description
The AI Gen Studio offers, among others, AI consulting, process automation, chatbot development, and content/course or mentorship development. The detail and scope are specified in each proposal or purchase/service order. Unless expressly agreed otherwise, digital services/courses are deemed rendered upon access or download.
4. User accounts and responsibility
If the service requires an account, the user must provide truthful information, keep their credentials confidential, and report any unauthorized use. It is prohibited to: i) compromise the site's security; ii) use it for unlawful purposes; iii) infringe intellectual property; iv) perform unauthorized scraping; v) upload or transmit malware.
5. Prices, payments and billing
Prices are stated in the currency indicated on the site or proposal (USD by default) and do not include VAT unless applicable. Payments are processed through secure third-party providers. By paying, the user authorizes the charge and confirms that the data provided is correct. The user authorizes the charge on the payment method they provide.
6. Refunds and cancellations
For hourly/package consulting services: cancellations with at least 24 hours' notice may be rescheduled at no cost (subject to availability). If canceled with less notice, 50% of the session may be charged. For courses: no refunds once access has been granted, except for technical defects attributable to the provider. For subscriptions: no refunds for partial periods; you may cancel at any time, effective for the following period. Customize this clause according to your business model.
7. Intellectual property
The site, design, trademarks, logos, text, audiovisual content and software are owned by the rights holder or third-party licensors, unless stated otherwise. This protection extends to all updates and derivative works. Custom deliverables may be subject to a specific license agreed in writing for each project.
8. User content
If the user submits content (text, prompts, images, files), they declare they hold the necessary rights and authorize the provider to use it for the purposes of and for rendering the service. The user shall hold the provider harmless against third-party claims regarding such content.
9. Third-party links and services
The site may include third-party links or integrations (e.g., Google, Meta, YouTube, payment gateways). We are not responsible for their availability, security or content. Use of such services is governed by their own policies.
10. Limitation of liability
To the maximum extent permitted by law, the provider shall not be liable for lost profits, data loss, or indirect or consequential damages arising from use of the site or services. In any case, total aggregate liability is limited to the amounts the user has paid for the corresponding service in the three (3) months prior to the claim.
11. Warranties
Services are provided "as is" and "as available" with no guarantee of specific results, unless agreed in writing. We make reasonable efforts to maintain the quality of our services.
12. Consumer protection and electronic contracting
We comply with Ecuador's Organic Law on Consumer Protection and the Law on Electronic Commerce, Signatures and Data Messages. The user has access to clear information and the legal texts. They may save or print these Terms and contact details. Data messages and electronic records may be used as evidence in the event of a dispute.
13. Personal data
The processing of personal data is governed by Ecuador's Organic Law on Personal Data Protection (LOPDP) and our Privacy Policy. The user declares having read and understood it.
14. Minors
Our services are not directed at those over 18 years of age. If you represent a company, you declare having sufficient authority to do so.
15. Modifications
We may modify these Terms when necessary. We will publish the current version on the site. Continued use of the site after publication implies acceptance.
16. Jurisdiction and governing law
These Terms are governed by the laws of the Republic of Ecuador. Any dispute shall in principle be submitted to the competent courts of the city of Quito, except for mandatory consumer jurisdiction.
17. Contact
For legal and service notices: [CONTACT EMAIL]. Address: [FULL ADDRESS, CITY, ECUADOR].